The new system implementation was successful in meeting Nuovo’s objectives of eliminating time-consuming business processes, vastly improving reporting functionality and automating unique business needs. When evaluating the success of a new software system, however, it is also important to consider the implementation process as well.
Implementing a modern Enterprise Resource Planning (ERP) system is not always straight-forward, however, implementing the system for Nuovo was routine for the Blue Link team. “Every business has unique needs and we have experience in dealing with a variety of businesses and customizing our solution to their needs when required,” reflects Mike Miner, Senior Consultant for Blue Link. Nuovo was very pleased with the implementation – especially the on-site set-up. “It was very valuable having Mike on-site,” says Laurel, “he was very good at understanding the company’s needs.”
Blue Link created the Automated Routines Manager (ARM) module – now available to other Blue Link customers as well – for Nuovo, designed to completely automate specific customer communication. ARM was used to expedite the communication to Nuovo’s customers, sending them statements automatically. This helped Nuovo save 2-3 working days a month as well as saving paper and postage. These statements are created from an automated report that is generated straight from data available in Blue Link. This report is rendered as a PDF and sent automatically via email to the appropriate contacts.
Blue Link also provided a number of other specific customized features for Nuovo. Custom reports were created within Blue Link to provide specific information that Stan requested. Additional custom reports were created with Crystal reports – which Blue Link easily integrates with. Blue Link also provided the ability to import and export specific product data of a unique data structure, making it possible to work directly with information gathered from Nuovo Pignone in Italy.
As a direct result of the new Blue Link system, Nuovo was able to reduce a full-time worker to part-time. This employee now only works 1-2 days a week instead of 5; saving Nuovo a lot of money. The entire system has now saved Nuovo about 100 days a year; clearly demonstrating the return on investment and the very short pay-back period for the purchase of the software.
Improving business operations is an evolutionary process and Blue Link continues to provide additional updates and functionality to accomplish this, occasionally making on-site visits cross-country to ensure that everything is still running smoothly. “I love visiting Stan,” Mike Miner of Blue Link exclaims, “they are great to work with over there and it is always nice to get out of the office and go to a beautiful place like B.C.”
The Nuovo team reflects on their favorite aspects of the software:
- Flexibility of the software and the Blue Link team
- Ability to make small tweaks and modifications
- The advanced and customizable reporting functions
- Ability to handle foreign exchange
- Integration of accounting and inventory functions