Based in Toronto, Toppits Foods is an importer of fish and seafood products, as well as other frozen foods such as Italian vegetables, frozen crushed garlic and herb cubes, hors-d’oeuvres and many other value-added frozen products. The company services all of the major foodservice distributors and retail chains in Canada, and exports to other countries around the world.
Toppits was looking for an integrated IT system that would help improve employee productivity, provide management with timely and accurate information, and automate various manual functions, including interaction with external third party warehouses.
The company was running an older, traditional accounting system, and many processes were tracked manually outside the central system. Information flows between the company and external partners were based on paper, faxes and duplicate data entry.
“We have to track a great deal of specific information about each shipment we receive from a supplier, and each order shipped out to a customer,” says Peter Bill, V.P. Finance, Toppits Foods. “We needed to automate the process of tracking and distributing this information, and to provide real-time reports, to allow our employees to focus on key tasks that impact the business, instead of tedious manual exercises.”
“We were very labor-intensive, and with the same data being input multiple times by multiple people, the risk of data entry errors was a major concern,” says Bill. “In addition, ensuring that customer prices were accurately assigned was a significant drain on resources.”
With the price fluctuations, quality control requirements, and competitive nature of the industry, Toppits needed to implement an integrated information system that would provide real-time information to the front-line staff, manage key inventory data down to individual lots, and provide management with accurate strategically critical information. Working with Vaughan, Ontario based Blue Link Associates Limited, Toppits implemented an end-to-end solution based on Blue Link ERP.