Support

Support is delivered by Blue Link’s team of experienced and knowledgeable staff. Unlike many other software companies, we rotate experienced consultants and developers through support. This means that when you have a question, you are always dealing with someone who has the necessary in-depth understanding of the product, business processes and accounting.

Blue Link support is completely personalized which results in you speaking to the same few representatives each time – who get to know you and your business on a personal level. Blue Link is pleased to offer our customers a range of personalized technical support options:

Online Customer Portal
Visit our Online Customer Portal where we are constantly adding to the 100s of pre-recorded training videos. Save costs by using the training videos as opposed to contacting support directly when dealing with small issues and as a tool for training new employees.

Hours of Operation
Our phone support lines are open from 9AM to 5PM Monday to Friday.

E-Mail Support
Support is available via e-mail. Click here to submit your question to Blue Link support.

Billing
Please note, the same rules that govern the billing of phone support govern support through other communication mediums such as e-mail, fax, and Internet. Please read your support contract for more details concerning billing.

marigolds-and-onions

“I can’t say enough about the support that we have had at Blue Link. Some people might know Darren as the resident genius; he is a genius. He, along with Monique, but he especially, has been able to look at some very specific things with us and he’s been able to come up with some amazing solutions.”

– John Valente, Co-Owner, Marigolds and Onions

Contact Blue Link for Quote, Demo or Consultation