We aim to build a lasting partnership with all of our customers as their trusted technology partner. As a Blue Link customer, your requests and concerns will always be addressed by our team of knowledgeable, in-house staff who understand your business and not by a random call center rep who you have never spoken to before, and likely never will again.
“I love working with the clients – that’s my favourite part. When I call the customers, I have not only a business relationship, but we take the time to ask each other how our weekends were, how we are, what’s new. So that’s important, not only on a business level but even just building that relationship with the customer and knowing that you’re not just an employee at Blue Link, you’re also someone that they can turn to for anything that they might need.”
The software is working way better than our previous software. The support team has been remarkable, when we submit a case it gets fixed in a very timely manner. We are still working out the kinks but we are getting there.
Blue Link’s Help Desk team provides a personalized approach which results in you speaking to the same few Help Desk Agents and Software Consultants each time – who get to know you and your business on a personal level.
