Blue Link provides a variety of services to our customers – from consultation during the sales process, to data migration, customization and report creation during the implementation process, to training and Help Desk services after Go-Live. Learn more about our implementation and Help Desk services by clicking the links below.
The success of any software implementation is employee adoption. Robust on-site training helps your employees get comfortable with the system and additional training resources such as documentation and videos are available to all customers free of charge.
Our in-house, dedicated Help Desk agents are here to empower our users. Feel comforted knowing that someone knowledgeable who knows your specific business requirements is always there to make sure you get the help you need. Our Help Desk team knows our customers on a first name basis and provide initial and on-going analysis of your business processes to ensure you’re getting the most out of our system.
We’re there every step of the way to ensure your software is efficiently implemented and to help you get the most out of the system through our customized and highly personal implementation process. You don’t have to worry about losing your old data – our data migration services migrate all relevant data from your old system(s) without the need for manual data input.
Blue Link has been amazing right from the sales team, support, training…everything. We couldn’t have asked for a better partnership with an operating system.
Our team will work with you to customize the software to accommodate any unique aspects of your business to help you become a greater competitor in your industry. We know that no two businesses are exactly alike and work with you to create a solution designed for your specific needs.
“In my 25 years with Blue Link, I’ve seen the software change over the years from a ‘simple’, ‘regular’ package to a sophisticated, complex, competitive software solution, bringing our company to another level. I simply love my job and I can say I’m happy to come to work every day. As a developer, I like the challenge and satisfaction of designing and creating the code that will solve a problem, making our customer’s lives easier or even bringing them joy. I love working on new projects and learning about new things to help me build a better software. I like to collaborate with other team members and one of my goals is to pass the knowledge earned through my long experience to them.”
As part of Blue Link’s maintenance program, all customers have access to annual software upgrades. These upgrades include new features, resolved issues, customer-suggested functionality, advanced technology, and productivity tools to make sure you are always on the latest and greatest version of the software. We work with your team to schedule these upgrades during a time that makes sense for you, and give you additional resources and training material to help you learn new features.
“Blue Link customers frequently work with our team to customize the software to add functionality unique to their business. Annual software upgrades preserve those customizations while allowing our customers to benefit from the latest features and performance improvements, giving them a competitive advantage.”
