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Customer Service and Good Manners

I had two phone meetings scheduled for today, and in each case the other party, a potential supplier,...

iPod adds Video

iPod adds Video – sadly

Technology can dramatically improve one’s quality of life. And for many music lovers, the iPod and other MP3...

Office 2007? Office 2010? Help!

Microsoft will release Office 2010 this year. And yet so many Office users have not yet switched to...

More on Technology ROI

Some feedback from my post on Handheld Technology ROI started me thinking (always a dangerous situation)... Should all business...

Sport in 2010

Sports thoughts in a business and technology blog – what gives? Well, these days professional sport is business...

Handheld Technology ROI

Book distributor Foundation Distributing Inc. recently implemented a pack verification system.  It makes use of handheld devices to...

Fewer Reports, More Value

Back in the day… It was a rainy day, several years B.E. (before e-mail), when the CFO proudly...

SixthSense Technology

A young man takes a look at existing technology, and how we humans interact with it. He thinks...

Technology = Business Process?

More than 40 years ago, Marshall McLuhan coined the phrase “The Medium is The Message”. The form of...

Facebook Facelift Flap

Facebook Facelift Flap

Facebook (the popular social networking site) made some changes to the home page recently. Sounds pretty routine -...