- Our employees enjoy doing things the hard way, and changing to more efficient and productive processes would spoil their fun.
- We are never very busy or rushed, so we can afford to spend as much time as necessary fixing the errors caused by using the software incorrectly.
- Our customers are very patient, and they always understand when we ship the wrong products or bill them the wrong amounts. They only ever object when we (frequently) forget to collect money from them.
- When we hire new people, they particularly enjoy that initial settling in period when they don’t have a clue how to use the tools that are critical for the job performance. Happily for them, that period lasts a long time because we don’t bother them with training.
- Money is not an object here, so we’re happy to leave on the table the tens of thousands of dollars we could be saving, rather than spending a fraction of that amount on training.
Being serious for a moment, here’s an example of an actual customer’s savings, based on average time saved per employee, after training nine employees as listed in the table:
And the total training cost, including an allowance for the time cost of having the employees trained during working hours? Less than $7,000.
Agree? Disagree? Let’s have your thoughts on the subject.