While traveling in South Africa recently during the FIFA World Cup, I was privy to an interesting conversation....
We've all done something like this: you hit the send button on an email that refers to an...
So you've implemented an excellent accounting software package, and are now reaping the benefits: time savings, efficiency, and extra...
I was paging through Profit Magazine's annual list of Canada's 100 fastest growing companies yesterday, when I let...
It's always interesting interviewing candidates for sales positions. Given that the interviewee is effectively trying to sell the interviewer,...
Software-as-a-service (SaaS) now rivals the traditional on-premise license model for many companies considering implementing or changing ERP software....
If you collect money from your customers before you’ve finished delivering the products and / or services covered...
Here's an object lesson in the dangers of relying on your industry jargon when chatting with customers (or...
Here are the top 5 – um – let’s call then “reasons” to not train employees properly and...
I recently heard a radio commercial asking me to pay more for my power. Given that it’s not...
